Refund policy
Returns
You have 14 days from the date of delivery to request a return.
Eligibility
To qualify for a return:
- Item must be unworn, unwashed, and unused
- Item must be in original condition with tags attached
- Item must not be marked as final sale
Non-returnable items
- Final sale items
- Gift cards
- Items damaged due to misuse or improper care
How to start a return
Contact us at youlovekhu@gmail.com with:
- Order number
- Reason for return
- Photos if the item arrived damaged or incorrect
Refunds
Once your return is received and inspected:
- Approved refunds go back to the original payment method
- Processing time is 5 to 10 business days
Shipping costs
- Return shipping costs are your responsibility
- Original shipping fees are non-refundable
Damaged or incorrect items
Contact us within 48 hours of delivery. We resolve the issue fast.